Effective Date: July 9, 2026

Thank you for shopping with PsyFyi Shop.

Our goal is to ensure every customer enjoys a smooth and transparent shopping experience. This Cancellation, Return & Refund Policy explains how order cancellations, returns, exchanges, refunds, and related requests are handled for purchases made through our website.

By placing an order with PsyFyi Shop, you acknowledge that you have read and agreed to this Policy.

1. Order Cancellation

Cancellation Before Shipment

Orders may be cancelled before they have been packed or dispatched from our warehouse.

If your cancellation request is approved before dispatch, a full refund of the amount paid will be processed using the original payment method.

Once an order has entered processing, packing, or shipment, it may no longer be eligible for cancellation.

Cancellation After Shipment

Orders that have already been shipped cannot be cancelled.

Customers may instead request a return after the order has been delivered, provided the item qualifies under this Policy.

PsyFyi's Right to Cancel Orders

We reserve the right to cancel any order, in whole or in part, including but not limited to the following situations:

• Product becomes unavailable
• Pricing or product information errors
• Payment authorization failure
• Suspected fraudulent activity
• Violation of our Terms & Conditions
• Shipping restrictions
• Force majeure events
• Duplicate orders placed in error

Where payment has already been received, eligible refunds will be processed promptly.

2. Return Eligibility

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return subject to the conditions below.

To qualify for a return, the item must:

• Be returned within 14 days of delivery.
• Be unused and unworn.
• Be unwashed.
• Be free from stains, odours, perfumes, smoke, pet hair, or damage.
• Include all original tags and labels.
• Include original packaging where reasonably possible.
• Include any complimentary items received with the order.
• Be accompanied by proof of purchase or order confirmation.

Returned merchandise that does not meet these conditions may be rejected.

3. Items That Cannot Be Returned

For hygiene, safety, and operational reasons, certain products are not eligible for return unless they arrive damaged or incorrect.

These include:

• Gift cards
• Digital products
• Downloadable content
• Customized or personalised products
• Made-to-order products
• Final Sale items
• Clearance items
• Products marked "Non-Returnable"
• Opened accessories where hygiene may be affected
• Items showing signs of use or alteration

Any exclusions will be clearly indicated on the relevant product page where applicable.

4. Limited Edition Collections

Many PsyFyi collections are released in limited quantities.

Due to limited availability, exchanges for alternate sizes or colours cannot be guaranteed.

If a replacement item is unavailable, an eligible refund or store credit may be offered at our discretion.

5. Return Request Process

To initiate a return, please contact our Customer Support team within the applicable return period.

Your request should include:

• Order number
• Customer name
• Email address used for purchase
• Reason for return
• Clear photographs of the product (where applicable)

Once your request is reviewed, we will provide return instructions if your request is approved.

Returns sent without prior authorization may be refused.

6. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

PsyFyi Shop is not responsible for returns that are lost, delayed, or damaged during return transit.

Original shipping charges, customs fees, taxes, insurance charges, gift wrapping fees, or expedited delivery charges are generally non-refundable unless required by applicable law.

7. Condition Inspection

Every returned item undergoes a quality inspection upon arrival.

During inspection, we verify:

• Product authenticity
• Original tags
• Product condition
• Packaging
• Evidence of wear
• Signs of washing
• Missing accessories
• Damage caused after delivery

If the returned item does not satisfy our return requirements, the return may be declined.

Where applicable, the item may be shipped back to the customer at their expense.

8. Damaged, Defective or Incorrect Products

If your order arrives:

• Damaged
• Defective
• Incorrect
• Incomplete

Please notify us within 48 hours of delivery.

Your request should include clear photographs showing:

• The product received
• Packaging
• Shipping label
• Damage or defect

Once verified, we may offer one of the following remedies:

• Replacement
• Exchange
• Full refund
• Partial refund
• Store credit

The resolution offered will depend on product availability and the nature of the issue.

9. Incorrect Size

Customers are responsible for reviewing the sizing information provided on each product page before placing an order.

If an incorrect size has been ordered, an exchange may be available subject to:

• Stock availability
• Return eligibility
• Inspection approval
• Shipping costs associated with size exchanges may be the responsibility of the customer unless otherwise stated.